Serving Palo Alto, CA and surrounding areas. (650) 509-3392
Effective date: January 1, 2026. These terms apply to all services provided by Palo Alto Concrete & Masonry and to all use of the website located at paloaltoconcreteandmasonry.com. Please read these terms carefully before using our site or engaging our services. By using our website or scheduling services with us, you agree to these terms.
By accessing or using this website, or by requesting, scheduling, or receiving any service from Palo Alto Concrete & Masonry, you agree to be bound by these terms and conditions. If you do not agree, please do not use this website or engage our services.
Palo Alto Concrete & Masonry provides concrete and masonry contracting services, including but not limited to foundation repair, chimney repair, tuckpointing, brick repair, driveway pavers, retaining walls, masonry restoration, fireplace installation, stone veneer installation, concrete block walls, walkway construction, and related work. Services are performed in Palo Alto, CA and surrounding communities. The scope of any specific project is defined by a written estimate or contract agreed upon by both parties before work begins.
All estimates provided by Palo Alto Concrete & Masonry are based on an on-site assessment of the project at the time of the visit. Estimates are provided in writing and reflect the scope of work as understood at that time.
Estimates are not binding contracts. A formal written agreement is required before work begins. If conditions discovered during the course of work differ materially from what was visible during the initial assessment - for example, hidden structural damage uncovered during excavation - we will notify you and provide a revised written estimate before proceeding with any additional scope.
Pricing is subject to change if project scope changes at the customer's request or due to unforeseen site conditions. All price changes will be communicated and approved in writing before additional work is performed.
Project start dates are estimates based on our current workload and are not guaranteed. Weather conditions, permit processing times, material availability, and other factors outside our control may affect scheduling. We will notify you of any material changes to the project timeline as soon as they are known.
If you need to cancel or reschedule a confirmed appointment, please notify us as soon as possible. Cancellations made with less than 24 hours' notice may result in a rescheduling fee if a crew has already been dispatched or materials have been ordered specifically for your project.
We reserve the right to reschedule or cancel work due to unsafe conditions, including severe weather, site hazards, or access issues. We will make every reasonable effort to accommodate your schedule in the event of a cancellation on our end.
Payment terms are specified in the written project agreement. In general, a deposit may be required before work begins to cover materials and scheduling. The remaining balance is due upon substantial completion of the project unless otherwise agreed in writing.
Accepted payment methods will be specified in your project agreement. Late payments may be subject to a late fee as described in the project agreement.
If you dispute any portion of an invoice, notify us in writing within 5 business days of receipt. Undisputed portions remain due by the original payment deadline.
You are responsible for providing clear and safe access to the work area prior to the scheduled start date. This includes moving vehicles, clearing stored items, removing pets from the work area, and ensuring any required permits or HOA approvals you are responsible for are obtained before work begins.
You are also responsible for ensuring that the information you provide to us regarding the property - including ownership, easements, utility locations, and known site conditions - is accurate to the best of your knowledge.
Where required by local code, Palo Alto Concrete & Masonry will obtain applicable building permits on your behalf as part of the project. Permit fees will be included in the project estimate. You acknowledge that permit processing times are controlled by the local jurisdiction and may affect the project start or completion date. Work requiring a permit will not begin until the permit is issued and posted at the job site.
Palo Alto Concrete & Masonry warrants that all work will be performed in a workmanlike manner consistent with industry standards. Any specific warranty terms - including duration and coverage - will be stated in your written project agreement.
Warranties do not cover damage caused by events outside our control, including earthquakes, flooding, soil settlement unrelated to our work, freezing temperatures, vandalism, or modifications to the work made by others after project completion.
Except as expressly stated in a written project agreement, all work is provided as-is without further warranty, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.
To the maximum extent permitted by applicable law, Palo Alto Concrete & Masonry's total liability for any claim arising out of or relating to the services provided shall not exceed the total amount paid by you for the specific project giving rise to the claim.
In no event shall Palo Alto Concrete & Masonry be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of use, loss of revenue, or property damage beyond the scope of the work performed, even if we have been advised of the possibility of such damages.
The content on this website is provided for general informational purposes only. While we strive to keep information accurate and up to date, we make no representations or warranties of any kind regarding the completeness, accuracy, or reliability of any content on this site.
You may not use this website for any unlawful purpose or in any way that could damage, disable, or impair the site. Unauthorized use of this website may give rise to a claim for damages.
We prefer to resolve any dispute directly and informally. If you have a concern about work we performed or a charge we billed, please contact us first and we will make a good-faith effort to resolve it.
If informal resolution fails, any dispute arising from or relating to these terms or our services shall be resolved through binding arbitration in Palo Alto, California, administered under the rules of a mutually agreed arbitration provider. The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction. Nothing in this section prevents either party from seeking injunctive relief in court for an urgent matter.
These terms and any dispute arising from or relating to them or our services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law provisions.
We may update these terms and conditions from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised terms. We encourage you to review this page periodically.
Questions about these terms? Reach us directly:
Palo Alto Concrete & Masonry
526 Coleridge Ave
Palo Alto, CA 94301
Email: team@paloaltoconcreteandmasonry.com
Phone: (650) 509-3392
